25. Thực trạng hài lòng của người bệnh điều trị nội trú tại Bệnh viện Phụ sản Trung ương năm 2020 - 2022

Abstract

This cross-sectional study aimed to assess the patient satisfaction and its related factors among 900 inpatients at the National Hospital of Obstetrics and Gynecology between 2020 and 2022. Patient satisfaction was measured using the assessment questionnaire, issued under the Decision No. 3869/QD-BYT dated August 28, 2019, by the Ministry of Health. The overall satisfaction rate was 84.8%. Notably, 90.9% of patients were satisfied with the accessibility (average score of 4.51 ± 0.53); 92.6% were satisfied with the transparency regarding procedures for examination and treatment (average score of 4.55 ± 0.54); 83.7% were satisfied with the facilities and equipment (average score of 4.44 ± 0.55); 89.7% were satisfied with the behavior and professional competence of medical staff (average score of 4.54 ± 0.54); and 94% were satisfied with the services (average score of 4.57 ± 0.52). Age was a significant factor related to patient satisfaction. Patients aged over 35 were 1.6 times more likely to report satisfaction compared to their younger counterparts (p = 0.03). In conclusion, the inpatient satisfaction with the National Hospital of Obstetrics and Gynecology was high, with services recieving the highest satisfaction score.