30. Sự hài lòng của người dân về chương trình khám bệnh tình nguyện của Trường Đại học Y Hà Nội tại xã Cẩm Lương, huyện Cẩm Thủy, tỉnh Thanh Hóa năm 2023

Abstract

Patient satisfaction is one of the most important criteria for evaluating the prestige and quality of healthcare services and is a measure that reflects healthcare service outcomes. This study aimed to describe citizens’ satisfaction with the Voluntary Medical Examination Program of Hanoi Medical University at Cam Luong ward, Cam Thuy district, Thanh Hoa province, in 2023. A cross-sectional study was conducted with 81 citizens to obtain basic information about citizen satisfaction. The questionnaire was developed and modified based on Decision No. 4939/QD-BYT dated September 15, 2016: Decision approving the plan for implementing the project to measure people's satisfaction with public health services. This study demonstrated that the average score of citizen satisfaction was 4.75 (5 is the highest score), with the average satisfaction rate of all stages of the program reaching 100%. Hence, this study indicated that citizen satisfaction with the Voluntary Medical Examination Program of Hanoi Medical University is very high. The highest satisfaction score was at the subclinical stage (4.87 ± 0.34), and the lowest was at the communication program stage (4.69 ± 0.64). The results of this study provide additional information for future voluntary health examination programs to develop strategies for services, ensuring patient satisfaction, thus alleviate medical burden to the national health system.