34. Thực trạng và một số yếu tố liên quan đến sự hài lòng của người bệnh về dịch vụ khám chữa bệnh tại Khoa Răng Bệnh viện Trung ương Quân đội 108 năm 2023

Abstract

According to the World Health Organization (WHO), the quality of medical services affects patient satisfaction and vice versa, patient satisfaction can be used to evaluate the effectiveness of services provided by hospitals and medical industry. This study was conducted with the goal of evaluating patient satisfaction with medical examination and treatment services at the Dental Department of Central Military Hospital 108 in 2023 including relevant factors. This cross-sectional descriptive study was conducted on 125 patients from March 2023 to April 2023. The study showed that the rate of patients satisfied was over 70%. Subjects with secondary school level has a higher level of satisfaction than those with high school education in terms of service facilities with 95%CI: 0.04 - 0.81. Female patients have a higher satisfaction rate than men regarding behavioral factors and professional capacity of medical staff with 95%CI: 1.03 - 6.08. The majority of patients are satisfied when using medical examination and treatment services at the Dental Department of 108 Military Central Hospital. While patients’ satisfaction is related to gender and educational level, there is no association with age.