36. Sự hài lòng của người bệnh ngoại trú khi sử dụng dịch vụ tại Trung tâm Chẩn đoán hình ảnh và Can thiệp điện quang Bệnh viện Đại học Y Hà Nội năm 2023

Abstract

This cross-sectional description study was conducted on 1108 patients from October to November 2023, to describe patient’s satisfaction with outpatients using services at the Radiology Center Hanoi Medical University Hospital in 2023. Direct data collection was done through interviews using a questionnaire based on Decision 3869/QD-BYT issued by the Ministry of Health in 2019. The overall satisfaction rate on the quality of medical examination was 94.63%, the average score was 4.56 ± 0.58. 91.43% of patients were satisfied with the accessibility; 94.86% of patients were satisfied with the transparency of the information and examination procedures; 94.39% of patients were satisfied with the facilities and patient service facilities; 97.74% of patients were satisfied with the behavior and professional capacity of the medical staff; 94.72% of patients were satisfied with the results of the provided service. The study also showed statistically significant factors related to patient satisfaction with different types of diagnostic imaging services.