26. Thời gian chờ khám bệnh tại khoa khám bệnh Bệnh viện Đa khoa Tiền Giang năm 2023 và một số yếu tố ảnh hưởng

Abstract

Efficiently organizing the patient examination process is crucial to significantly reduce patient waiting times. A cross-sectional study combining qualitative and quantitative methods was conducted at the Examination Department of Tien Giang Provincial General Hospital in 2023 to describe patient waiting times and identify factors influencing these wait times. The study found that the median total waiting time for medical examinations was 119 minutes. Significant statistical differences were observed in total waiting times based on age groups and health insurance status (p < 0.05). Patients with health insurance experienced longer waiting times for medication dispensation than those without insurance during different visit stages. In-depth interviews with patients and healthcare staff identified several factors influencing wait times, including the absence of directional signage, inadequate seating arrangements, incomplete information technology systems, and shortages of healthcare personnel in certain departments. The study results contribute valuable insights into patient waiting times and associated factors, enabling hospitals to implement measures to reduce wait times and improve the quality in healthcare service.