Sự hài lòng của người bệnh điều trị nội trú tại Bệnh viện Đa khoa Khu vực Phúc Yên, tỉnh Vĩnh Phúc năm 2024

Abstract

Patient satisfaction is an important indicator for evaluating hospital service quality, providing a basis for solutions to improve medical examination and treatment. This study aimed to describe the results of a survey of 185 inpatients at Phuc Yen Regional General Hospital from September to December 2024, using a self-administered questionnaire based on Decision No. 56/2024/TT-BYT issued by the Ministry of Health. The findings showed that the overall inpatient satisfaction proportion was 90.8%, with an average score of 4.28 ± 0.28. Among the evaluated dimensions, “Attitude, communication, and professional competence of healthcare staff” received the highest satisfaction rate (95.7%, mean score 4.36/5). Meanwhile, “Hospital facilities and patient support services” had the lowest satisfaction rate (89.8%, mean score 4.2/5). Some limitations identified included inadequate restrooms and bathing facilities (89.2%), unstable internet service (91.4%), and relatively low satisfaction with the canteen (77.8%). The findings suggest several targeted recommendations for improving hospital infrastructure and support services, thereby enhancing the overall quality of healthcare delivery.