Job satisfaction among medical staffs working at Vietnam private hospitals in 2018
Main Article Content
Abstract
This cross-sectional study surveyed 29,005 workers from 9 private hospitals in Vietnam to
describe the job satisfaction and factors associated with having high job satisfaction. The average
age was 32.82 ± 9.57 years old, and 69.35% were women. The most common occupation was
nurses and midwives (44.35%). General satisfaction about the hospital and about leadership
and colleagues had the highest score with 4.25 and 4.23 (range of 1 - 5), respectively, while the
satisfaction regarding income had the lowest score of 4.11. Some factors related to higher job
satisfaction included being male, holding leadership position, and working as administrative staff.
Having two or more jobs concurrently and the higher number of monthly duty shifts were associated
with lower level of job satisfaction. Further studies are needed to understand the reasons for different
levels of satisfaction and to improve the quality of work environment in private health facilities.
Article Details
Keywords
health workers, satisfaction, private hospital, Vietnam
References
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24. Sararaks S, Jamaluddin R. Job satisfaction of doctors in Negeri Sembilan. Med J Malaysia. 1997;52(3):257-263.
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27. Alkassabi OY, Al-Sobayel H, Al-Eisa ES, Buragadda S, Alghadir AH, Iqbal A. Job satisfaction among physiotherapists in Saudi Arabia: does the leadership style matter? BMC Health Serv Res. 2018;18:422. doi: 10.1186/s12913-018-3184-9.
28. Trivellas P, Reklitis P, Platis C. The Effect of Job Related Stress on Employees’ Satisfaction: A Survey in Health Care. Procedia - Social and Behavioral Sciences. 2013;73:718-726. doi: 10.1016/j.sbspro.2013.02.110.
2. Joseph B, Joseph M. The health of the healthcare workers. Indian J Occup Environ Med. 2016;20(2):71-72. doi: 10.4103/0019-527 8.197518.
3. Pillay R. Work satisfaction of professional nurses in South Africa: a comparative analysis of the public and private sectors. Hum Resour Health. 2009;7:15. doi: 10.1186/1478-4491-7-15.
4. Appleton K, House A, Dowell A. A survey of job satisfaction, sources of stress and psychological symptoms among general practitioners in Leeds. Br J Gen Pract. 1998;48(428):1059-1063.
5. Van Ham I, Verhoeven AAH, Groenier KH, Groothoff JW, De Haan J. Job satisfaction among general practitioners: a systematic literature review. Eur J Gen Pract. 2006;12(4):174-180. doi: 10.1080/13814780600994376.
6. Toh SG, Ang E, Devi MK. Systematic review on the relationship between the nursing shortage and job satisfaction, stress and burnout levels among nurses in oncology/haematology settings. Int J Evid Based Healthc. 2012;10(2):126-141. doi: 10.1111/j.1744-1609. 2012.00271.x.
7. Nguyen HV, Duong HT, Vu TT. Factors associated with job satisfaction among district hospital health workers in Northern Vietnam: a cross-sectional study. Int J Health Plann Manage. 2017;32(2):163-179. doi: 10.1002/hpm.2337.
8. Bộ Y tế. Niên Giám Thống Kê y Tế Năm 2018. 2019.
9. Bộ Y tế. Quyết định số 3869/QĐ-BYT - Quyết định ban hành các mẫu phiếu và hướng dẫn khảo sát hài lòng người bệnh và Nhân biên Y tế. Published online August 28, 2019.
10. Phùng Lâm Tới. So sánh 2 bộ công cụ khảo sát sự hài lòng đối với công việc của nhân viên y tế. Tạp chí Y tế công cộng. 2018;46:35.
11. Tran BX, Minh HV, Hinh ND. Factors associated with job satisfaction among commune health workers: implications for human resource policies. Glob Health Action. 2013;6:10.3402/gha.v6i0.18619. doi: 10.3402/gha.v6i0.18619.
12. Bui Q, Vu L, Minh H. Job satisfaction of healthcare workers in Vietnam: A multilevel study. International Journal of Healthcare Management. Published online April 11, 2020:1-7. doi: 10.1080/20479700.2020.1749804.
13. Tran BX, Van Hoang M, Nguyen HD. Factors associated with job satisfaction among commune health workers: implications for human resource policies. Glob Health Action. 2013;6:1-6. doi: 10.3402/gha.v6i0.18619.
14. Quyen BTT, Lan VTH, Minh HV. Job satisfaction of healthcare workers in Vietnam: A multilevel study. International Journal of Healthcare Management. 2021;14(4):1091-1097. doi: 10.1080/20479700.2020.1749804.
15. Deriba BK, Sinke SO, Ereso BM, Badacho AS. Health professionals’ job satisfaction and associated factors at public health centers in West Ethiopia. Human Resources for Health. 2017;15(1):36. doi: 10.1186/s12960-017-0206-3.
16. Singh T, Kaur M, Verma M, Kumar R. Job satisfaction among health care providers: A cross-sectional study in public health facilities of Punjab, India. Journal of Family Medicine and Primary Care. 2019;8(10):3268. doi: 10.4103/jfmpc.jfmpc_600_19.
17. Khamlub s, harun-or-rashid md, abul bashar sarker m, hirosawa t, outavong p, sakamoto j. Job satisfaction of health-care workers at health centers in vientiane capital and bolikhamsai province, lao pdr. Nagoya j med sci. 2013;75(3-4):233-241.
18. Phòng Quản lý chất lượng. Khảo sát sự hài lòng của nhân viên y tế đang công tác tại bệnh viện Quận Thủ Đức tháng 4 năm 2018. Accessed September 9, 2021. http://bvthuduc.medinet.gov.vn/quan-ly-chat-luong/khao-sat-su-hai-long-cua-nhan-vien-benh-vien-nam-2018-c15649-9994.aspx.
19. Meng R, Li J, Zhang Y, et al. Evaluation of Patient and Medical Staff Satisfaction regarding Healthcare Services in Wuhan Public Hospitals. Int J Environ Res Public Health. 2018;15(4):769. doi: 10.3390/ijerph15040769.
20. Quyen BTT, Lan VTH, Minh HV. Job satisfaction of healthcare workers in Vietnam: A multilevel study. International Journal of Healthcare Management. 2020;0(0):1-7. doi: 10.1080/20479700.2020.1749804.
21. Zhou H, Han X, Zhang J, et al. Job Satisfaction and Associated Factors among Medical Staff in Tertiary Public Hospitals: Results from a National Cross-Sectional Survey in China. Int J Environ Res Public Health. 2018;15(7):1528. doi: 10.3390/ijerph15071528.
22. Gazioglu S, Tansel A. Job satisfaction in Britain: individual and job related factors. Applied Economics. 2006;38(10):1163-1171. doi: 10.1080/00036840500392987.
23. Temesgen K, Aycheh MW, Leshargie CT. Job satisfaction and associated factors among health professionals working at Western Amhara Region, Ethiopia. Health Qual Life Outcomes. 2018;16:65. doi: 10.1186/s12955-018-0898-7.
24. Sararaks S, Jamaluddin R. Job satisfaction of doctors in Negeri Sembilan. Med J Malaysia. 1997;52(3):257-263.
25. Ab Rahman N, Husin M, Dahian K, Mohamad Noh K, Atun R, Sivasampu S. Job satisfaction of public and private primary care physicians in Malaysia: analysis of findings from QUALICO-PC. Hum Resour Health. 2019;17:82. doi: 10.1186/s12960-019-0410-4.
26. Determinates of factors influencing job satisfaction and organizational loyalty. Accessed August 5, 2021. https://www.researchgate.net/publication/343685787_Determinates_of_factors_influencing_job_satisfaction_and_organizational_loyalty.
27. Alkassabi OY, Al-Sobayel H, Al-Eisa ES, Buragadda S, Alghadir AH, Iqbal A. Job satisfaction among physiotherapists in Saudi Arabia: does the leadership style matter? BMC Health Serv Res. 2018;18:422. doi: 10.1186/s12913-018-3184-9.
28. Trivellas P, Reklitis P, Platis C. The Effect of Job Related Stress on Employees’ Satisfaction: A Survey in Health Care. Procedia - Social and Behavioral Sciences. 2013;73:718-726. doi: 10.1016/j.sbspro.2013.02.110.