25. Hài lòng của người bệnh đến khám ngoại trú tại Bệnh viện Phụ sản Trung ương năm 2021

Abstract

A cross-sectional study was conducted on 421 outpatients at the National Obstetrics and Gynecology Hospital in 2021 with the aim of assessing patient satisfaction and exploring related factors. Results: overall satisfaction score was 3.92/5; the overall satisfaction rate of patients according to hospital expectations (average satisfaction score of 4 points or more - maximum scale of 5) was 45.2%. The results of univariate analysis show that the factors affecting patient satisfaction were: age group, patients between 18 - 35 years old was likely to feel satisfied higher than the patients older than 35 years old (OR = 3.81); Patients with an education level of intermediate or higher were more satisfied than those with lower levels ((OR = 1.92); patients from Hanoi were more satisfied than those from other provinces (OR = 1.85); office staffs were more satisfied than farmers (OR = 2.76); single patients were more satisfied than married patients. This difference is statistical significance with p < 0.05. Conclusion: assessing the satisfaction of outpatients is a necessity which provides data for hospital’s improvement over time.